We try to make this process as easy and convenient as possible.
At the Animal Medical Center of Southern California, we believe that good communication is the foundation of a general, emergency, and referral practice. If you have been referred to our facility for specialty care or for a second opinion, your regular veterinarian will receive a report of your pet’s care after every visit. You will also receive a report of each visit. California law requires us to keep all original records, including radiographs, on file here, since they are hospital property.
Our goal is to provide the best quality of care and service for your pet. Our fees are typical of specialty hospitals providing advanced medical care. An estimate of costs will be given to you before diagnostic work, treatment, or surgery is performed, and a deposit will be collected at that time. The remaining balance is due in full when your pet is discharged from the hospital.
Payment can be made by cash, approved checks, and major credit cards. Credit cards and checks will be accepted only from the legal owner of the pet unless a specific pre-authorization policy has been followed and approved in advance. Unfortunately, we are unable to extend credit. Clients requiring credit should obtain this through their bank or credit union. The CareCredit medical credit company can provide credit in many cases; please call and our front desk staff can provide further details regarding this payment option. In addition, to protect the emotional and financial investment you make in your pet, you may want to consider pet insurance.
Clients are encouraged to call at any time to get updates on their pet’s condition. If a doctor is unavailable to speak with the client at that time, you are welcome to leave a message or get a clinical update from a technician. The doctor or doctor’s assistant will give all medical updates.
Our goal is to serve our referring veterinarians by supporting and extending the care that can be provided to your pet. Your general practice veterinarian is very competent in the medical and surgical care of your pet. However, when a difficult case requires advanced surgical training, specialized instruments and techniques, or advanced intensive care and life support capabilities, your veterinarian may refer your pet for specialized treatment. We try to make this process as easy and convenient as possible for the client and the referring veterinarian.
To maximize the level of care and efficiency of service, your pet will typically be examined, treated, and discussed in rounds by a team of veterinarians at the Animal Medical Center. By using this team-oriented approach, your pet will benefit by having the attention and evaluation of multiple specialists, and communication between clients and the veterinarians is enhanced.
We encourage clients to visit their hospitalized pets during our scheduled visiting hours. Please call first to schedule a visiting time. We encourage visiting with your hospitalized pet; however, please understand that we have many other pets in the hospital that are also being visited, and every hospitalized pet (including yours) may be receiving any one of a number of medical treatments at certain times of the day and evening. In order that visiting not interfere with the care of your pet, as well as other hospitalized pets, please try to limit your visits to once a day per patient. All family members intending to visit should do so at the same time. It is preferable to call in advance, so that, depending on the hospital’s caseload, we can determine the best time for you to visit. Visitation of isolation patients is not permitted to help prevent the spread of contagious diseases. In order to allow your pet an undisturbed recovery from anesthesia, visitation of surgical patients during their immediate recovery period is not permitted.
We take every opportunity to keep our clients up-to-date on the ever-increasing effectiveness of veterinary medicine and educate them about the importance of preventive health care. Specifically designed support materials and brochures are some of the ways we keep our clients updated on the latest in veterinary medicine and surgery.